Social Responsibility at the Core of Our Business Philosophy

The notion of social responsibility is implicit in the way Boston Financial chooses to conduct business.

Social responsibility defines our relationship with our community. We want to be exemplary corporate citizens because it is the right thing to do, and because Boston Financial associates value it. Supporting and investing in our associates’ work and non-work communities is acting in a socially responsible manner as well as a responsible corporate manner.

Social responsibility is embedded in our corporate strategy of "Cycle of Success", which links the achievement of our financial objectives to customer satisfaction, which in turn depends upon operational excellence, and which itself is driven by the satisfaction of our associates. Delivering operational excellence to our clients, for example, requires first that our associates are in the right job, that they are well trained and that they are committed to Boston Financial. This means that our associates believe in our corporate values and practices, and conversely, that Boston Financial is committed to supporting our associates in their work, communities and families.

Boston Financial applies this notion and understanding of social responsibility in many arenas:

• Charitable Partnerships We maintain charitable giving campaigns with a number of community organizations.
• Employee Volunteerism We encourage and provide opportunities for our associates to work in their communities and to contribute to charities of their own choice.
• Workplace Setting We strive to create a work environment that recognizes and supports the importance of each individual. We completed significant improvements to our physical facilities in 2003, installing ergonomic workstations.
• Diversity Boston Financial is committed to recruiting and promoting a diverse workforce. Currently, women hold a significant percent of our managerial, professional-level, technical, and office and clerical positions. We value the ethnic representation throughout our organization, which is also a respectable percent of our population. As part of our corporate recruitment and training practices, Boston Financial works closely with a number of community-based organizations that support and encourage diversity and job training.
• Recycling Boston Financial's recycling program incorporates the recycling of computer equipment, paper and printing toner cartridges. We donate net proceeds from our recycling efforts to local non-profit organizations. We have reduced the amount of paper we use for output by developing and implementing electronic alternatives to daily confirms, dealer statements and investor quarterlies. We substitute environmentally safe products such as recycled paper and non-toxic inks wherever possible. We have also sought to reduce the usage of paper applications and resumes from prospective applicants. All applicants are encouraged to submit their cover letters and resumes online via the Internet.